Privacy Policy

1. Information We Collect

When you use DST Studio, we may collect the following information:

• Contact information — name, email address when you submit an order or contact us.
• Artwork files — images, logos, and design files you upload for digitizing.
• Usage data — IP address, browser type, pages visited, and timestamps for security and analytics.
• Device information — browser, operating system, and device type.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your embroidery digitizing orders
• Communicate with you about your order status
• Improve our website and services
• Prevent fraud and ensure security
• Respond to your inquiries and support requests

3. Artwork & File Storage

Artwork files you submit are used solely for completing your digitizing order. Files are stored securely and are not shared with third parties. You retain full ownership of your original artwork. Completed DST/PES/JEF files are delivered to you and stored temporarily for re-delivery if needed.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect the rights and safety of DST Studio and its users

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. We use Google Analytics to understand how visitors use our site — this data is anonymized and aggregated.

6. Data Security

We implement industry-standard security measures to protect your personal information. All data is transmitted over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is typically retained for 12 months. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.